Alexandra Coutsoucos is a strategic and service designer with eight years of experience between the Netherlands and Italy. She now works independently on urban and social innovation challenges, using participatory approaches to design services and strategies. Her work is grounded in the belief that public institutions should play a key role in the global transitions towards regenerative futures. She is also a PhD candidate in Service Design for the Public Sector at Sapienza University of Rome.

Anna Pestalozza is a Strategic and Service Designer with 10+ years of experience across both strategic design and management consulting firms (Huddle, BCG) and in-house commercial teams (adidas). She is currently part of the Customer Insights team of the Immigration and Naturalisation Services (IND) of the Netherlands. Humanist at the core, she is interested in exploring the contribution of the design approach when applied to the public context (healthcare, education, welfare, policy making).

Cristina Tamburello is a strategic designer and doctoral researcher with experience spanning academia and industry in the UK, the Netherlands, and Italy. Her practice sits at the intersection of strategy, research, and design, with a particular focus on design as a catalyst for organisational transformation. Her PhD in Service Design for the Public Sector investigates the relationships among politics, policy agenda-setting, democratic governance structures, and cultures of continuous change.